Technical Support – they’re not always the good guys

We’ve blogged a few times about rogue AV, explaining how search engines have been abused using Black Hat Search Engine Optimization techniques to redirect web surfers to rogue AV websites.

Recently, we’ve noticed that the rogue AVs being spread are all equipped with an “Online Support” button. See the top right corner:

Pressing Support takes you into a live chat with the rogue AV Tech Support. We wondered whether it was a bot answering questions based on keywords or real people – and yes, they turned out to be real!

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